Allergen Policy
Allergens relevant to our range
Fish (eg cod, salmon) | Crustaceans (eg crab, lobster) | Molluscs (eg oysters, mussels)
Additional allergens in specific products — including those in smoked, marinated or larder items — are also declared on each product page and product labels.
A note on cross-contamination
We have a variety of control measures in place to prevent cross-contamination:
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Storage Separation: we store ready-to-eat foods in a separate area from our raw products. All products are covered or sealed.
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Preparation: we do not process any of our ready-to-eat foods; they are received and then delivered in their original packaging.
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Handwashing: staff are instructed to wash hands with soap and warm water for at least 20 seconds after touching raw food or touching surfaces.
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Sanitization: work surfaces and utensils are cleaned.
Fresh seafood products - All products are handled in the same environment by the same team. Whilst the above measures are in place, we do not operate a dedicated allergen-free facility and therefore we cannot guarantee 100% that cross-contamination will not occur.
Smoked, larder & frozen products - Smoked fish, larder items & frozen products are supplied to us and then distributed to you in their original sealed packaging.
If you have a severe or anaphylactic allergy to any fish, crustaceans or molluscs, our products are not suitable for you to order.